Re-thinking AI: How a Group of Civic Technologists Discovered the Power of AI to Rebuild Trust in Government
After two years of research, the RethinkAI collaborative released Making AI Work for the Public—a comprehensive field review of how U.S. governments adopt AI. Since 2019, over 1,600 AI-related bills have been introduced, but most focus on guardrails, not proactive strategy. Meanwhile, cities are piloting translation tools, engagement platforms, and predictive systems, often led by Chief Information Officers, taking on new strategic roles. The report challenges civic tech’s efficiency-first legacy and proposes a new governance model—ALT: Adapt to anticipate needs, Listen to understand communities, and build Trust through two-way accountability.
Published on Oct 27, 2025 by Neil Kleiman, Mai-Ling Garcia and Eric Gordon