Minding the brand: Leveraging AI to build a culture of recognition in government
Max Stier argues that rebuilding trust in government begins inside agencies by recognizing and elevating the everyday excellence of career civil servants. Drawing on the Partnership for Public Service and federal workforce data, he argues that internal culture, not just external messaging, shapes public confidence. The post explains how AI can cut paperwork, reduce bias, recognize good work in real time, and tailor praise, helping leaders boost morale, reward strong performance, and better serve the public.