Rebooting Democracy in the Age of AI

This week on Reboot Democracy, Cassandra Madison argues that governments cannot responsibly adopt new tools without safe, shared spaces to test them before procurement locks in risk. Dhruv Kamlesh Kumar shows how that principle worked in practice on the AIEP project, where families shaped a special education tool by defining what information matters, how privacy is protected, and how meaning is preserved across languages. Beth Simone Noveck reports from Boston, drawing on lessons from Spain to help launch a citizen-enabled permitting overhaul. These efforts stand in contrast to recent failures, from New York City shutting down a misleading chatbot to immigration surveillance systems and exposed children’s chat records that show how weak governance turns tools into harm.

What if the problem with government wasn’t too many rules, but how they’re organized? Boston’s permitting overhaul with AI for Impact shows how AI and collective intelligence can simplify the user experience without eroding the safeguards that matter.

Families are expected to advocate for their children using IEP documents that are dense, technical, and often inaccessible. Instead of treating AI as a black box that produces generic summaries, this project takes a different approach of "unboxing the prompt" and inviting parents into the system's core logic. This post traces how community feedback reshaped the tool at every stage, from moving beyond one-size-fits-all summaries to extracting legally meaningful details, to designing for privacy, to preserving meaning across languages, and to foregrounding student strengths.