From Curiosity to Capability: What We Learned From Training 250,000 Public Servants on AI
Government agencies are buying AI tools, but helping public servants use them well takes more than access. The first report from InnovateUS’ Observatory of Public Sector AI shows where workers need help: understanding how AI fits their jobs, learning to use it, and knowing what’s allowed. The findings on confidence after training are encouraging. The bigger question—and the Observatory’s next challenge—is whether learning has an impact on everyday work and improves services for residents.