In addition, the Executive Office of Administration and Finance (A&F) and EOTSS have announced a partnership with Northeastern on InnovateMA, a collaboration between higher ed and the Healey-Driscoll administration to leverage AI across state government. Northeastern co-ops have started assisting the state with implementing an AI solution in the following use cases: 

• Policy Hub: Create a tool for MassHealth call center staff to more efficiently navigate policy documents needed for beneficiary customer support. 

• Resource Gateway: Create a tool for MassDOT’s Highway Division engineers to more efficiently navigate the large quantity of Standard Operating Procedure’s governing highway projects. 

• User Navigation: Create a tool for the riders and potential riders of the MBTA RIDE paratransit service to better understand how to access services. 

• Grant opportunities: Predict grant program eligibility for potential applicants within the suite of grants offered by agencies and programs under the Executive Office of Energy and Environmental Affairs (e.g. farmers impacted by floods).