AI and Problem Solving
The World Cup Is Here. So is VAR. Here’s What That Mess Can Teach Us About A.I.
Using the backlash against FIFA’s AI-enabled Video Assistant Referee (VAR) system as a case study, this essay argues that technology succeeds only when it addresses a clear problem, has meaningful measures of success, incorporates stakeholder input, and respects the human experience. Contrasting VAR’s widespread unpopularity with the success of goal-line technology, Dinesh warns that governments, schools, and public institutions risk repeating the same mistakes if they adopt AI without first asking whether it is actually improving outcomes for the people it is meant to serve.
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