AI for Governance
Global AI Watch: Listening to Public Servants - What Dubai and New Jersey Teach Us About AI Readiness
“To effectively evaluate AI in government, we need to distinguish between beneficial applications that genuinely improve public services and problematic deployments designed primarily to eliminate jobs or cut costs without consideration for impacts. Making these judgments requires listening carefully to public professionals at the front lines. Two recent efforts—from New Jersey and Dubai—reveal starkly different approaches to gathering this crucial feedback, with telling results….Dubai's comprehensive 60-question AI survey yielded just 4% participation while New Jersey's streamlined, AI-assisted approach garnered 5,000 responses in three weeks—yet both revealed similar insights about public servants' AI readiness. This natural experiment demonstrates that effective government listening must evolve to be shorter, faster, and continuous, while measuring success beyond efficiency to include quality, transparency, and meaningful human augmentation.”
Read article