AI and Problem Solving
How Governments Are Using AI
Governments around the world are learning that AI works best when built on a foundation of trust, participation, and system redesign. This feature draws on more than 20 InnovateUS workshops, showcasing public-sector wins like St. Louis cutting hiring times from 12 to 2 months, Hamburg using AI to surface public priorities in urban planning, and New Jersey reducing Spanish-language form completion from 4 hours to 25 minutes. The core takeaway? AI succeeds when governments start with people, redesign processes, and only then introduce tools.
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