AI for Governance
Can AI Help Save Bureaucrats from Their Own Bureaucracy?
Drawing on his experience leading the New Jersey Department of Labor and Workforce Development, Asaro-Angelo argues that AI could help human services agencies reduce administrative burden while improving benefits delivery. New Jersey’s early experiments included training staff on responsible AI use, deploying tools to improve language access, and using AI to help draft unemployment appeal decisions and reduce backlogs. The piece also announces a new InnovateUS series on AI and Human Services in partnership with the Center for Civic Futures.
Read article